Why Casinos Are Spying on Their Ultra-Rich Clients

An integral part of how the casino lavishes services on its members is by monitoring their movements on the premises — with the help of facial-recognition cameras in recent years.

Of the 400 cameras in the building, 10 are linked to a face-scanning system. Whenever a member enters the building or one of its private gambling rooms, staff get pinged on their phones.

Clients, for their part, accept this Orwellian scrutiny as necessary to enhance their experience. “It’s the expectation,” says Ryan Best, the surveillance and security manager at the casino who set up its facial-recognition system up in 2018. 

Several luxury hotels in nearby Mayfair have recently introduced similar systems to alert everyone to arriving VIPs, he says. more