The audio surveillance technology can measure workers’ performance and listen to their conversations with customers at checkout. The “listening to the frontend” technology, as its called, might never be used—it’s one of many patents the company has applied for in recent years—but shows that company bosses are thinking about how they can use tech to monitor their workers.
Walmart said in a statement: “We’re always thinking about new concepts and ways that will help us further enhance how we serve customers... more
