The company wants to patent a system for “predicting need for guest assistance,” which would track guests’ behavior at Disney properties using machine learning analysis of video data. Disney’s filing lays out an AI-based system which determines whether or not a guest’s behavior is normal, and uses that to predict if they need something.
Disney’s system would work in tandem with CCTV systems collecting a constant stream of video data. That data is fed to a deep learning model to determine if a guest’s actions differ from a predetermined set of “normal guest behaviors.”
If a guest’s behavior is deemed abnormal, the system will alert the operator that they may need some kind of assistance.
