How Companies are Using AI to Spy on Slack

Several employers are now using an AI-powered app to analyze and monitor messages across Slack, Microsoft Teams, Zoom, and other platforms.

What spy is this?

It’s called Aware, an Ohio-based startup that launched in 2017, per CNBC, and its clients include Nestle, Walmart, Delta Air Lines, and Starbucks.

It uses AI, trained on previous employee interactions, to analyze messages and determine:

• How various groups of employees feel about the company or decisions it makes.
• If bullying or discrimination is happening.
• If employees are sharing confidential info.
• If employees are sending inappropriate texts, photos, or videos.
• How often teams communicate with one another.

In theory, this makes it easier for employers to stay on top of employee sentiment and potential risks in an increasingly online world. more