The U.S. survey, conducted by e-mail archive company Fortiva and Jeffrey Plotkin, a partner with the law firm Pitney Hardin LLP, found 63 per cent of those which have formal electronic communications retention and review policies (aka spying on employee emails) said it has improved visibility into the risk the organization is exposed to as a result of employee communications.
Twenty-six per cent of those organizations terminated an employee as a result of information gathered from e-mail surveillance, and 12 per cent uncovered customer complaints that were not previously escalated or disclosed. (more)
