Unified Communications refers to an umbrella of technologies that are likely already familiar to corporate users: Instant messaging, that lets users chat with others in real-time using a simple client interface; presence, which allows users to see who is available on IM, but also what is active on the network; and unified messaging, the combination of e-mail, voice, and fax in a single in-box that offers users access at any time from any device.
The products come as hardware and software combinations, stand-alone software, software suites, or as a hosted service. When working together, these tools aim to simplify the lives of professionals... (more) (more)
However...
• UC is a bigger, juicer, easier target for spies and hackers than each system individually.
• Court-ordered electronic surveillance of UC systems is easier and more productive.
• UC system breakdowns / sabotage will mean more $$$ lost than with current devices.
