Tuesday, March 25, 2014

Capital One Bank Settles in $3 Million Wiretp Law Suit (Now we know what's in cardholder's wallets.)

A putative class of Capital One Bank NA cardholders in five states have secured a $3 million settlement of claims that the bank covertly recorded outbound customer service calls, according to documents filed Monday in California federal court.

 The pact puts to rest a suit over the bank’s alleged violations of California’s Invasion of Privacy Act and the similar two-party consent laws of Florida, Maryland, Nevada and New Hampshire. (more)

Is your organization doing any recording? What's in your policy?