Thursday, July 17, 2014

Outrageous Phone Tap of the Month

via Techlicious...
If you’ve ever tried to cut the cable TV cord, then you know how difficult an experience it can be. Your cable company has customer retention specialists trained to do whatever it takes to keep you as a customer. Usually, this just means offering leaving customers better prices to entice them to stay. Usually.

Last week, AOL executive Ryan Block and his wife Veronica Belmont called up Comcast to close their account and switch to another cable provider. Their customer service rep would have none of it, however. After 10 minutes of unsuccessfully trying to end service via the worst customer service agent in the world, Belmont handed the phone over to Block, who had the foresight to start recording the conversation. (more)